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Frequently asked questions
Santa Information
School Tour Q & A
General
🎟️ Ticket Policies & Guest Agreement
(Please read carefully before purchasing)
⏰ Timed Entry Policy
Tickets are valid only for the date and check-in time selected at purchase. Based on your selected time, tickets may scan up to 30 minutes early for check-in purposes.
   Late arrivals may miss their scheduled experience. Missed entry is considered a no-show.
🔄 Ticket Change Policy
Ticket changes may be made up until November 15
No changes, vouchers, or refunds are available for: No-shows Missed time slots Requests submitted after the scheduled visit date
🌧️ Inclement Weather Policy
This is an outdoor, rain-or-shine event.
Weather conditions may require adjustments to the experience for guest comfort and safety. Certain attractions or rides may temporarily close due to weather or operational needs.
Tickets are non-refundable for weather conditions such as cold, rain, snow, or wind
Rain checks or vouchers are issued only if the Farm closes for the day
If you choose not to attend due to weather, no refunds or make-up dates will be provided
To request a date change, refer to the Ticket Change Policy above
📣 Weather-related closures will be communicated via:
Our information hotline: (810) 632-7692
Spicer Orchards’ official Facebook page
đź’ł Refund Policy
All purchases are final. No refunds.
Failure to redeem tickets or complete the visit as scheduled—for any reason—is considered a no-show, and tickets are forfeited. In such cases, services are considered rendered.
đźš« Closure Policy
If Spicer Orchards Farm Market LLC. cancels operations for any reason (including severe weather or emergency conditions), ticket purchasers will receive a voucher valid for a future visit during the same operating season. Refunds will not be issued.
đź“§ Communication & Media Policy
By completing a purchase, you consent to receive event-related emails and occasional text messages from Spicer Orchards. You may opt out at any time.
   Spicer Orchards Farm Market LLC. may photograph or record video of guests for educational or promotional purposes. Entry onto the premises grants permission for use of such images without notification or compensation.
⚠️ Agritourism Liability Warning (Michigan Statutory Notice)
There is no liability for injury or death of a participant in an agritourism activity conducted at this location if the injury or death results from the inherent risks of agritourism activities.
Inherent risks include, but are not limited to:
Natural land conditions
Equipment and structures
Animals
The potential for participant negligence
By entering, you acknowledge and assume these risks.
🛝 Playground & Activity Warning
Play at your own risk. Adult supervision is required. Playground attendants are not on duty.
   Spicer Orchards is not responsible for injuries resulting from use of playground equipment or inflatable activities. Inherent risks include, but are not limited to, sprains, fractures, or other injuries.
🦠Health & Communicable Disease Warning
By visiting Spicer Orchards, you acknowledge the inherent risk of exposure to communicable and zoonotic diseases, including but not limited to COVID-19, E. coli, Salmonella, and Listeria.
   Certain individuals—including young children, older adults, pregnant individuals, and those with compromised immune systems—may be at higher risk and should take appropriate precautions.
📝 Release & Hold Harmless Agreement
By purchasing tickets and/or entering the premises, you acknowledge the risks described above and agree to hold harmless and release Spicer Orchards Farm Market LLC., including its owners, employees, volunteers, vendors, and affiliates, from all liability for injury, illness, loss, or death arising from your visit, to the fullest extent permitted by law.
🎄 Christmas Code of Conduct
(Because the magic matters)
🌟 Purpose
To protect the spirit, wonder, and joy of Christmas for all children.
🎅 Respect the Magic
Every family—and every child—has a different vision of Santa
Please be respectful of differing beliefs, traditions, and backgrounds
Keep conversations positive; little ears are always listening
📸 Expectations
This experience is designed for children, not for perfect social media photos
This is not a professional photo session
Costume malfunctions or background imperfections are unintentional
If you get a great photo, that’s a bonus—not the goal
✨ Bring the Joy
Children take emotional cues from adults—stay calm and present
Avoid expressing stress, frustration, or disappointment during the experience
Encourage curiosity and imagination rather than skepticism
🚦 Behavior: Naughty or Nice
This is a family-friendly environment.
Inappropriate language or behavior will not be tolerated
Poor adult behavior toward staff or guests may result in removal without refund or reschedule
Do not threaten children with the naughty list—Santa should never feel scary
Do not force a child to meet Santa; staff will help create a positive experience at the child’s comfort level
🎥 Security cameras are in use throughout the property.
âś… Agreement to Terms
By checking the box and completing your purchase, you acknowledge that you have read, understood, and agree to all policies, waivers, and conduct expectations listed above.
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