Question 1

Timed Entry, Behavior Conduct, Waiver

Accepted Answer

🎟️ Ticket Policies & Guest Agreement
(Please read carefully before purchasing)
⏰ Timed Entry Policy
Tickets are valid only for the date and check-in time selected at purchase.     Based on your selected time, tickets may scan up to 30 minutes early for check-in purposes.
   Late arrivals may miss their scheduled experience. Missed entry is considered a no-show.
🔄 Ticket Change Policy
Ticket changes may be made up until November 15
No changes, vouchers, or refunds are available for:     No-shows     Missed time slots     Requests submitted after the scheduled visit date
🌧️ Inclement Weather Policy
This is an outdoor, rain-or-shine event.
Weather conditions may require adjustments to the experience for guest comfort and safety. Certain attractions or rides may temporarily close due to weather or operational needs.
Tickets are non-refundable for weather conditions such as cold, rain, snow, or wind
Rain checks or vouchers are issued only if the Farm closes for the day
If you choose not to attend due to weather, no refunds or make-up dates will be provided
To request a date change, refer to the Ticket Change Policy above
📣 Weather-related closures will be communicated via:
Our information hotline: (810) 632-7692
Spicer Orchards’ official Facebook page
💳 Refund Policy
All purchases are final. No refunds.
Failure to redeem tickets or complete the visit as scheduled—for any reason—is considered a no-show, and tickets are forfeited. In such cases, services are considered rendered.
🚫 Closure Policy
If Spicer Orchards Farm Market LLC. cancels operations for any reason (including severe weather or emergency conditions), ticket purchasers will receive a voucher valid for a future visit during the same operating season. Refunds will not be issued.
📧 Communication & Media Policy
By completing a purchase, you consent to receive event-related emails and occasional text messages from Spicer Orchards. You may opt out at any time.
   Spicer Orchards Farm Market LLC. may photograph or record video of guests for educational or promotional purposes. Entry onto the premises grants permission for use of such images without notification or compensation.
⚠️ Agritourism Liability Warning (Michigan Statutory Notice)
There is no liability for injury or death of a participant in an agritourism activity conducted at this location if the injury or death results from the inherent risks of agritourism activities.
Inherent risks include, but are not limited to:
Natural land conditions
Equipment and structures
Animals
The potential for participant negligence
By entering, you acknowledge and assume these risks.
🛝 Playground & Activity Warning
Play at your own risk. Adult supervision is required. Playground attendants are not on duty.
   Spicer Orchards is not responsible for injuries resulting from use of playground equipment or inflatable activities. Inherent risks include, but are not limited to, sprains, fractures, or other injuries.
🦠 Health & Communicable Disease Warning
By visiting Spicer Orchards, you acknowledge the inherent risk of exposure to communicable and zoonotic diseases, including but not limited to COVID-19, E. coli, Salmonella, and Listeria.
   Certain individuals—including young children, older adults, pregnant individuals, and those with compromised immune systems—may be at higher risk and should take appropriate precautions.
📝 Release & Hold Harmless Agreement
By purchasing tickets and/or entering the premises, you acknowledge the risks described above and agree to hold harmless and release Spicer Orchards Farm Market LLC., including its owners, employees, volunteers, vendors, and affiliates, from all liability for injury, illness, loss, or death arising from your visit, to the fullest extent permitted by law.
🎄 Christmas Code of Conduct
(Because the magic matters)
🌟 Purpose
To protect the spirit, wonder, and joy of Christmas for all children.
🎅 Respect the Magic
Every family—and every child—has a different vision of Santa
Please be respectful of differing beliefs, traditions, and backgrounds
Keep conversations positive; little ears are always listening
📸 Expectations
This experience is designed for children, not for perfect social media photos
This is not a professional photo session
Costume malfunctions or background imperfections are unintentional
If you get a great photo, that’s a bonus—not the goal
✨ Bring the Joy
Children take emotional cues from adults—stay calm and present
Avoid expressing stress, frustration, or disappointment during the experience
Encourage curiosity and imagination rather than skepticism
🚦 Behavior: Naughty or Nice
This is a family-friendly environment.
Inappropriate language or behavior will not be tolerated
Poor adult behavior toward staff or guests may result in removal without refund or reschedule
Do not threaten children with the naughty list—Santa should never feel scary
Do not force a child to meet Santa; staff will help create a positive experience at the child’s comfort level
🎥 Security cameras are in use throughout the property.
✅ Agreement to Terms
By checking the box and completing your purchase, you acknowledge that you have read, understood, and agree to all policies, waivers, and conduct expectations listed above.

Question 2

Refund, Guest Agreement, Closure

Accepted Answer

🎟️ Ticket Policies & Guest Agreement(Please read carefully before purchasing)🎄 All Sales Are FinalAll ticket sales are final and non-refundable. Failure of the ticket purchaser or any member of their party to arrive, redeem tickets, or complete the experience at the scheduled time—for any reason—is considered a no-show, and tickets are forfeited. In such cases, services are considered rendered.🎄 Facility Closure PolicyIf Spicer Orchards cancels a scheduled visit due to facility closure on our end, ticket holders will receive a voucher code to reschedule for another available date within the same operating season. Refunds will not be issued.🎄 Rescheduling & Late Arrival PolicyNo rescheduling after November 15.Missed trains and late arrivals cannot be rescheduled and are considered a no-showThe train departs exactly at the time listed on your ticketPlease arrive at least 15 minutes early to allow time for check-in. There is no guarantee we can accommodate you if you miss your train.🎄 Weather PolicyThis is an outdoor, winter experience and operates in cold, rain, and snow.     There are no refunds for weather conditions, except in the event of government-mandated road closures due to blizzard or emergency conditions.🎄 Experience & Photography ExpectationsThis event is designed as an interactive holiday experience, not a professional photography session.There are no refunds for dissatisfaction with photosThis includes lighting, appearance of Santa or staff, costume issues, or personal photo resultsProfessional photographers are not permittedGreat photos are a bonus. The experience is the product.🎄 Expectation DisclaimerThere are no refunds if the experience does not meet personal expectations, preconceived ideas, or comparisons to previous visits at Spicer Orchards or other venues, provided the experience is delivered as described.🎄 Santa Belief ClauseThere are no refunds if a child has outgrown Santa, questions the magic of Christmas, or chooses not to participate after arrival. There are no refunds if another family on the train causes your child to question Santa.🎄 Elf Mail (Optional)At check-in, guests may complete optional Elf Mail to share helpful information with Santa, including:Child’s name or Elf on the Shelf nameGift wishes or gifts Santa should not promiseBirthdaysSpecial needs or sensitivitiesSanta may or may not reference Elf Mail depending on the situation.🎄 Age, Comfort & Participation DisclaimerThis experience is designed for children who enjoy festive characters, seasonal environments, and outdoor winter activities. Parental discretion is advised.There are no refunds for early departure due to illness, fatigue, fear, discomfort, weather sensitivity, or personal choice.🎄 Accessibility NoticeThis is a seasonal, outdoor experience that may include uneven ground, stairs, limited lighting, and varying weather conditions. Not all areas may be fully accessible. Guests with accessibility concerns are encouraged to contact us prior to purchase.🎄 Behavior & Safety PolicySpicer Orchards reserves the right to refuse service or remove guests from the property for unsafe, aggressive, disruptive, or inappropriate behavior. Removal does not result in a refund.🎄 Force Majeure / Beyond Our ControlSpicer Orchards is not responsible for delays, modifications, or cancellations caused by circumstances beyond our control, including but not limited to mechanical issues, power outages, staffing limitations, or emergency situations.🎄 Ticketing RequirementsTickets are required for all attendees, i2 and under are free. If you have a family of 5 and 1 child is under 2, you can book a group of 4. 🎄 Payment DisclosureCharges will appear on your credit card statement as “Wix.com”, our website provider.🎄 Chargeback & Dispute PolicyBy purchasing tickets, the ticket purchaser agrees not to dispute or initiate a chargeback for reasons covered by these policies, including but not limited to no-shows, missed trains, weather conditions, dissatisfaction with photos, or unmet personal expectations.🎄 Agreement to TermsBy purchasing tickets and completing this transaction, the ticket purchaser acknowledges and agrees to all policies listed above and waives any claim for a refund except as expressly stated herein.

Question 3

Itinerary, Expectations, Reminders

Accepted Answer

🎄 Itinerary & Guest Expectations
(A little planning = a lot more magic ✨)
⏰ Event Itinerary
Check-In: Please arrive 15 minutes prior to departure at the Elf Depot, located in front of the market  (Yes, even if everyone is already bundled and looks ready.)
Train Departure: The train leaves exactly at the time listed on your ticket  (Santa runs on schedule—even in December.)
Check-In Activities:   Complete your donut & drink order slip   Fill out Elf Mail (optional, but often magical)
Train Ride to Santa: Approximately 15 minutes  (Just enough time for excitement to peak.)
Santa’s Sleigh Cabin Experience: Approximately 30 minutes total   Each family visits Santa individually (about 5 minutes per family)  (Short, sweet, and just right for little attention spans.)
Enjoy the Grounds:   Walk the Mistletoe Trail   Warm up near the bonfire   Visit with an elf and make reindeer food  (Yes, this is where mittens usually go missing.)
Return Train Ride: Approximately 15 minutes back to the market  (Twinkly lights make everything better.)
Treats at the Market: Enjoy 1 drink and 1 donut per ticket upon return  (Because everyone behaves better with snacks.)
⏱️ Total experience time: Approximately 1 to 1.5 hours
❄️ What to Expect
This is a primarily outdoor experience, so plan to be outside for 1–1.5 hours  (Think winter adventure, not indoor playdate.)
There are shelters and a fire pit for warmth and wind protection
The Gingerbread Barn has a heated room
Santa’s Sleigh Cabin is not heated  (Santa likes it brisk—it keeps the reindeer happy.)
The train and/or wagon is not heated, but is about 90% enclosed to block wind  (Blankets, hats, and extra layers are encouraged—and admired.)
🚂 Train & Timing Expectations
The train/wagon departs promptly at scheduled times
We do our best to announce departures, but parents are the real timekeepers here
Late arrivals may miss the train and be considered a no-show
If needed, a wagon may substitute for the train due to mechanical issues  (Same magic, different wheels. No refunds for this change.)
🎟️ Tickets, Groups & Check-In
Payment is required at the time of reservation
Tickets are required for everyone, including infants  (They’re adorable—and often end up in photos.)
Infants are usually included in visits and photos, which takes extra time and care   Any unused donuts or cider may be taken to go
The conductor will check group tickets before boarding
Your group will receive a call tag so Mrs. Claus can call families in order  (No line cutting—even at the North Pole.)
🍩 Donuts & Drinks
Each ticket includes 1 drink and 1 donut
You’ll fill out your order slip at check-in so everything is ready when you return  (Future-you will be very grateful.)
🎄 Elf Mail (Optional for you and for Santa)
Elf Mail can be filled out at the Elf Depot before boarding
It helps Santa with:   Names and ages   Elf on the Shelf names   Helpful details to keep the magic alive
Santa may or may not reference Elf Mail, depending on the moment  (Magic works in mysterious ways.)
⚠️ Important Reminders
Please arrive 15 minutes early for check-in  (Winter coats take time. We get it.)
The train leaves exactly on time  (Even if someone suddenly needs the bathroom.)
Bookings are non-refundable, and no rescheduling is allowed after December 1st
Dress warmly—this is a winter experience
Refunds are not issued for weather conditions  (Snowy nights are kind of the point.)
✨ Our Goal
This experience is designed to be magical, memorable, and joyful for children.   A little patience, flexibility, and holiday spirit go a long way—for kids and parents.

Educational Tours

Tours Offered M-F by Appt.

What's Included?

School/Group Tour Options

Strawberry -- June
Blueberry -- July/August
Apple -- September-October
Pumpkin -- September/October
Combo Apple & Pumpkin - October
Subject to crop conditions/availability
Cost
$12 pp for Regular Tour
$15 pp for Combo Tour

Policies & Q/A for Farm Tours?

Frequently asked questions

Timed Entry, Behavior Conduct, Waiver

Refund, Guest Agreement, Closure

Itinerary, Expectations, Reminders

Educational Tours

Tours Offered M-F by Appt.

What's Included?

School/Group Tour Options Strawberry -- June Blueberry -- July/August Apple -- September-October Pumpkin -- September/October Combo Apple & Pumpkin - October ** Subject to crop conditions/availability** Cost $12 pp for Regular Tour $15 pp for Combo Tour

Policies & Q/A for Farm Tours?

Frequently asked questions

Timed Entry, Behavior Conduct, Waiver

Refund, Guest Agreement, Closure

Itinerary, Expectations, Reminders

School/Group Tour Options

Strawberry -- June
Blueberry -- July/August
Apple -- September-October
Pumpkin -- September/October
Combo Apple & Pumpkin - October
Subject to crop conditions/availability
Cost
$12 pp for Regular Tour
$15 pp for Combo Tour